Support
Questions about a Hyperbit game, a purchase or your data? Start here.
Common questions
When does Game 1 come out?
There is no date yet. Sign up on the game page and we will send one email when it launches.
Which devices will it run on?
iPhone and iPad, and Android phones and tablets. We will publish the minimum versions before launch. [PLACEHOLDER]
I bought something and it did not arrive.
Restart the game first; purchases are restored when it next connects. If it is still missing, email us with your device, the item and the date, and we will sort it out. Refunds are handled by the App Store or Google Play.
How do I delete my data?
Email us from the address linked to your account, or include your player ID from the game’s settings screen, and ask us to delete it. We do it within 30 days and confirm by email. [PLACEHOLDER]
I found a bug.
Thank you. Email us what you were doing, what you expected, and what happened instead. A screenshot or screen recording helps a lot.
Someone made an offensive level or object.
Use the report button on it in the game. We review every report. You can also email us a link or the level code.
When you email
It helps to include:
- The game and your device (for example, iPhone 15 on iOS 19)
- Your player ID, from the game's settings screen
- What happened, and a screenshot if you can
See also the privacy policy and terms of service.